Human Resource Information Systems (HRIS) at Perth Airport

Project Overview:
Perth Airport embarked on multiple projects to upgrade its IT infrastructure, including the implementation of a new HRIS and customer service feedback system. The initiative aimed to improve operational processes, enhance customer service, and streamline HR functions.

Challenges:

• Integration Complexity: Integrating new systems with existing platforms, such as Salesforce and ServiceNow, while maintaining operational continuity.
• Data Migration: Ensuring accurate data migration from legacy HR systems to the new HRIS platform.
• Stakeholder Management: Coordinating with multiple stakeholders to align system capabilities with business requirements.

Solutions Implemented:

• System Integration: Led the integration of the HRIS with existing systems, ensuring seamless data flow and enhanced functionality.
• Process Documentation: Developed high-level designs, test cases, and transition documents to support the implementation process.
• User Training: Provided training materials and conducted sessions to onboard users onto the new systems, ensuring smooth adoption.

Outcomes:

• Improved HR Processes: The new HRIS streamlined HR functions, reducing manual tasks and improving data accuracy.
• Enhanced Customer Feedback: The customer service feedback system provided valuable insights into service quality, enabling targeted improvements.
• Operational Continuity: The integration and migration were completed with minimal disruption, maintaining business continuity.

Testimonial:
"Bibu’s role in upgrading our HRIS and customer service systems was crucial. His expertise in system integration and stakeholder management ensured a smooth transition and improved operational efficiency." — IT Director, Perth Airport