Identity Access Management (IAM) at Perth Airport

Project Overview:
Perth Airport initiated a series of projects to enhance its IT infrastructure, including upgrades to Identity Access Management (IAM) and customer service feedback systems. These upgrades aimed to streamline operations and improve security and service quality.

Challenges:

• Integration Complexity: Integrating new IAM systems with existing platforms while maintaining security standards.
• Data Migration: Ensuring accurate migration of sensitive data from legacy systems to the new IAM platform.
• Stakeholder Coordination: Managing multiple stakeholders to align system capabilities with business requirements.

Solutions Implemented:

• System Upgrades: Led the implementation of IAM and customer service systems, ensuring enhanced functionality and data integrity.
• Process Documentation: Created high-level designs, test cases, and procedural documents to support system upgrades.
• Training and Support: Provided training sessions to onboard users onto the new systems, ensuring smooth adoption and operation.

Outcomes:

• Enhanced Security: The IAM upgrades improved access control and data security, reducing the risk of unauthorized access.
• Improved Service Quality: The upgraded customer service feedback system provided actionable insights into service performance.
• Operational Continuity: The upgrades were completed with minimal disruption, maintaining smooth airport operations.

Testimonial:
"Bibu’s involvement in our IAM and customer service upgrades was invaluable. His focus on security and efficiency has greatly enhanced our operational capabilities." — IT Director, Perth Airport